If you change your mind after placing an order with us, you must fill in the return form provided in your package and please return all items in the original packaging, unworn and sealed and in an undamaged condition this must be within 14 days of you receiving your goods. All tags and labels must be not removed and intact. 

Kindly allow us 14 days to process your refund to the same payment method you purchased with.

We recommend that you send us your parcel using a recorded delivery method as Jeroche will not be liable for any

parcels which get lost on the way back to us. 

If you need assistance with your return please email us at with your order number, full name and which item / items you wish to return and the reason.

Jeroche Designer Labels Ltd

1A Chapel Lane

Hale Barns

WA15 0HJ


United Kingdom

We do not offer free returns, the customer is liable of the cost to post it back to us.

For faulty / incorrect 

All of our items are checked before dispatch, however, should there be any fault or should you receive an incorrect item please email us at and send back the item / items to us at our return address in the original packaging with all labels intact. Once we receive the return it will be checked by our team and if we find out that the product / products are faulty then we will refund you the full amount and postage charges to your original payment method within 5-7 working days.  Once your return has been received / processed we will contact you via email to notify you